Terms & Conditions


The following terms & conditions govern the use of the Ecopharmacy Express website ('the website') and the subsequent purchase of any products from the website.  The website is owned and operated by Inscape Group Pty Ltd (ABN 99 603 760 872).  If you have any questions with regard to the use of this website please contact Ecopharmacy CBD on (07) 3221 5804 prior to using the website.

Acknowledgment & acceptance of terms & conditions

By accessing this website in any form you agree to be bound by the website's terms and conditions, disclaimers and limitations of liability.  Ecopharmacy Express reserves the right to amend or update such terms & conditions, disclaimers and limitations of liability at any time without providing notice.
Your entry to this site and the placement of an order indicates that you have read, acknowledged and accepted these terms and conditions, disclaimers and limitations of liability.

limitation of liability

Any liability of Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Group Pty Ltd or its associates in connection with goods & services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Property Group Pty Ltd and be limited to:

  • In relation to goods supplied, the repair or replacement of the goods, the supply of the equivalent goods, the cost of replacing or repairing goods or the costs in obtaining equivalent goods;  and
  • In relation to services, the re-supply of the service or payment to have the service re-supplied.

applicable law

These terms & conditions are governed by Queensland Australia Law and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia and any other courts.

copyright & intellectual property

Copyright 2017 All rights reserved.
Any copyright and intellectual property featured in the Ecopharmacy Express website is the property of Inscape Group Pty Ltd.  Unless otherwise specified, all material appearing on this website, including text, site design, logos, graphics, icons, images, photographs and other material including the selection, assembly and arrangement thereof is subject to applicable copyright laws.
Text, logos, graphics, icons, images, photographs, site design and other material on this website also comprise of copyright material, trademarks and registered trademarks which are the property of Inscape Group Pty Ltd and third parties.  You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose.  No materials may be copied, reproduced, modified, republished, uploaded, transmitted, posted or distributed in any form or by any means without Ecopharmacy Express's prior written permission.
Any unauthorised use of any materials appearing on this website may violate copyright, trademark and other laws and may result in criminal or civil penalties.

promotional terms & conditions 

Other Terms & Conditions of Ecopharmacy Express as they apply to any promotional events, competitions or the like are incorporated into these Terms and Conditions.
If you object to any of the Terms & Conditions herein or any subsequent additions or deletions you should immediately terminate your use of the Ecopharmacy Express website.

personal information

When purchasing from Ecopharmacy Express we require your name, address, email address, credit card details and may require other details subject to the products being purchased.

We may also require further information to enable the processing of any order.  You agree to provide Ecopharmacy Express with current, complete, true and accurate information when requested either via the website or by a representative of Ecopharmacy Express and to maintain and promptly update this information to keep it current, complete, true and accurate.  If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete we may suspend or terminate your registration and refuse any and all current and future use of the Ecopharmacy Express website.

You are directly responsible for maintaining the confidentiality of your password and registration details and are fully responsible for all activities that occur whilst your password and registration are logged in.  You agree to notify Ecopharmacy Express immediately of any unauthorized use of your account, password or any other breach of security.

Ecopharmacy Express consider your registration information to be private and subsequently the information is stored on a secure server.  We use this information only for the limited purposes of processing your order, improvement statistical purposes, to administer our website and to notify you of special offers and/or information from Ecopharmacy Express.

our rights 

Ecopharmacy Express may elect to electronically monitor areas of our website and may disclose any content, records or any electronic communication of any kind to satisfy any legal requirements, regulations or government request if such disclosure is necessary or appropriate to operate our website or to protect our rights or property or the rights of Ecopharmacy Express, Express to your Desk,  Ecopharmacy CBD or Inscape Group Pty Ltd, owner or employees, third party providers or licensors.
We are not responsible for screening, policing, editing or monitoring such content.

We reserve the right to terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third party provider, merchant, sponsor, licensor, service provider, Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD,  or Inscape Group Pty Ltd.

product information 

Goods, services, delivery and any other charges displayed on the Ecopharmacy Express website are current when accessing the website.
Whilst every reasonable care is taken to ensure the accuracy of all product information and pricing displayed we do not accept liability for pricing,  nor any product or service information.  In the event that a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Ecopharmacy Express reserves the right to refuse or cancel orders placed for the product listed at the incorrect price whether or not the order has been confirmed and your credit card charged.  If this is the case Ecopharmacy Express will immediately issue a credit to your credit card in the amount of the incorrect price.
Pricing, product information and stock availability is subject to change without notice at any time.

ordering procedure protocols

Orders will only be dispatched once full payment has been received by Ecopharmacy Express and we are satisfied the order has fulfilled all our professional and legal obligations.

Without limiting any other provision of the Terms & Conditions herein. Ecopharmacy Express is not responsible for any loss or damage caused by late delivery or an order cancellation. 

By placing an order you constitute to enter into an agreement with us ('your order').  We will email you a confirmation of your order for the sole purpose of confirming the details of your order.
A confirmation of order does not constitute an acceptance of your order or indicate the status of your order.

Ecopharmacy express cancellation

We reserve the right to remove, edit or cancel orders or any part thereof, cancel and not provide any product or service or terminate any account at our sole discretion at any time.

Without limiting any other provision of the Terms & Conditions herein, we will not be liable for any loss, damage or damages incurred arising from upholding these rights.

customer cancellation

An order can only be cancelled if you have not received an order confirmation.  If you need to cancel an order contact us immediately on (07) 3221 5204.
Orders that cannot be cancelled will be subject to our Return & Exchange policy.


It is your responsibility to supply accurate and complete delivery address details at the time of ordering.
If you enter incorrect or insufficient address details we are not liable for the expense of re-sending the products to the correct address.

We will provide you with an estimated time of delivery for all products and whilst we make every effort to deliver by this time all dates and times are estimates only, and there is no guaranteed time of delivery.

It is the responsibility of the customer to inform Ecopharmacy Express if their order does not arrive. Once we are made aware than an order has not arrived by the estimated date and time we will immediately make enquiries with our courier or postal service to ensure delivery occurs as soon as possible. 

We will not be held liable for any loss, damage or damages incurred resulting from late delivery. 

If an item is lost in transit we will not dispatch a replacement item immediately.  We reserve the right to replace any item lost in transit at our discretion.
Without limiting any other provision of the Terms & Conditions herein, we do not accept liability for any loss, damage or damages incurred from any products lost, stolen or damaged in transit, or after delivery.

return & exchange policy 

Please choose carefully.  We do not give refunds if you simply change your mind or make a wrong selection.

Ecopharmacy Express customers have the right to a repair, replacement, credit or refund if the products supplied are:

  • Faulty
  • Wrongly described
  • Do not do what they are supposed to do

Damaged or faulty goods may be returned within a reasonable time to Ecopharmacy Express with proof of purchase.  In the event you receive a damaged or faulty product we will refund the original product price and delivery fees via the original method of payment.  If you opt for a replacement product we will despatch the replacement, subject to availability, when we have received the faulty product, at our cost.  If you opt for repair, this will be carried out as soon as possible and the product returned to you at our cost. If a credit is required we will issue you with a credit voucher.

Please allow 14 days from our receipt of product for refunds to be processed. Any scheduled (prescription and some over-the-counter medications) medications may not be returned under any circumstances due to Queensland Health Regulations. 

release & indemnity 

You agree unconditionally to waive any and all claims you have currently or may have in the future against Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Property Group Pty Ltd which directly relate or are incidental to any transaction conducted.

You agree to indemnify and hold Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Group Pty Ltd harmless from and against any and all claims, losses or expenses which may be incurred by Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Group Pty Ltd which relate to or are incidental to the execution of its duties as detailed in these Terms & Conditions including all costs of defending itself against a claim by any other persons and/or as a result for proceeding with action or refraining from taking action or instituting or defending any legal proceeding.

You further agree to indemnify and hold Ecopharmacy Express, Express to your Desk, Ecopharmacy CBD or Inscape Group Pty Ltd harmless from any claim made by any third person as a result of your use of the Ecopharmacy Express website, the violation of these Terms and Conditions by you, or the infringement by you, or any other user of this website, of any intellectual property or associated property or other right of any persons or entities.